UK: Phoenix Healthcare Distribution Ltd.

Promedicare’s UK distribution is operated by Phoenix Healthcare Distribution, part of the Phoenix Group, which is the leading pharmaceutical distributor in Europe. Phoenix’s pharmacists support over half a million people every day with their questions on drugs and health, and supply 70,000 pharmacies and medical institutions across Europe. Phoenix Healthcare Distribution depots operate with:

  • inbound handling
  • temperature controlled storage
  • temperature controlled transport for refridgerated lines
  • priority handling for backorder goods
  • recalls pick up, taking care of goods in quarantine, handling of destruction
  • all products are stored and delivered according to GDP (good distribution practice)

All of Phoenix’s depots are certified to EN ISO 9001. Promedicare has chosen Phoenix as their distribution partner because of Phoenix’s commitment to deliver total customer satisfaction, with the ethos that ‘All Business Is Local’. Phoenix’s individual depots are structured to provide the local services that customers require, with the support of the central corporate services. Phoenix Healthcare Distribution operates 15 depots in the UK:

  • Aberdeen
  • Belfast
  • Birmingham
  • Burnley
  • Cardiff
  • East Kilbride
  • Norwich
  • Penrith
  • Plymouth
  • Portsmouth
  • Runcorn
  • St. Albans
  • Swanley
  • Wrexham
  • York

Phoenix Healthcare Distribution operates to the ISO 9001 standard, which helps to improve customer satisfaction levels, internal efficiency and employee involvement.

Phoenix’s management system has been designed to ensure that all processes and operating procedures conform fully to the requirements of E.U. directives regarding Good Distribution Practice. The management system and 15 depots are subject to regular audit by the British Standards Institute and the M.H.R.A.

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